Patient Engagement
Flow Maps
Patient flow mapping through our partners at Empowered Patient Engagement is a cornerstone method of understanding the patient experience within the healthcare system. As you see the patient treatment journey, flow mapping reveals interactions with each type of practitioner.
In disease states with multiple points of patient engagement, flow maps reveal multiple specialist key opinion leaders to consider for engagement and consultation. Even in narrower disease areas, flow maps reveal multiple points of connection with patients, including the lead specialist KOL, other specialists involved in treatment, as well as allied health professionals and practitioners like physician assistants, nurse practitioners, nurses, and pharmacists.
Journey Maps
Voice-of-patient research demands that healthcare providers understand the challenges and decision points that patients must face and mitigate, in order to improve their experience and keep them engaged.
Patient journey and decision mapping services through our partners at Empowered Patient Engagement address the complexities of patient decision-making—patient capacity for decision-making, provider interaction, insurance direction, family and community, and even social media influence—with a sophisticated, customizable strategic approach. In our work, we consider care pathways, longitudinal data, qualitative patient insights, and much more, as we help providers increase patient acquisition and retention.
Clinical Trial Patient Engagement
Thought Leader Select enjoys serving biopharmaceutical firms by optimizing clinical trials with better patient engagement. Better engagement means better outcomes, in terms of both speedier product development and patient quality of life.
Our programs, delivered through our strategic partners at Empowered Patient Engagement, are equipped with an array of survey tools that allow you to collect and evaluate de-identified and aggregated satisfaction, knowledge, and behavioral intent-to-change patient engagement data gathered at the time the patient participates in the education.
